How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.
How is sales tax paid?
The product prices you see has already included sales taxes.
Note: please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.
Where can you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
What is your Return Policy?
Customers need to contact Thdress.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
How much will the shipping cost?
We have three shipping methods including expedited shipping, standard shipping and super saving shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.
How long is the delivery time?
Usually it takes 14-16 days to make wedding dresses and 7-11 days to make other dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 6-9 days. The super saver shipping takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. Thank you.
How is Thdress.com different from other online bridal stores?
Thdress.com goes right to the source to purchase our beautiful gowns. The gowns we sell are of the same high quality as the designers sold in traditional salons and by other online retailers. Although we do not sell “designer” labeled gowns, you still get a beautiful bridal gown, without the designer price.